Legal
Returns & Refunds
Draft — not legal advice. No returns/refunds policy has been confirmed by Shifa yet. This placeholder must be reviewed and finalised before online ordering or payments go live, and should reflect South African Consumer Protection Act requirements.
Current process
Orders are placed through this website's checkout, or directly with Shifa on WhatsApp. Any issue with an order should be raised directly with Shifa on WhatsApp as soon as possible after receiving it, quoting your order reference where you have one.
Hygiene and personal-care items
As with most natural/personal-care products, opened items may not be eligible for return for hygiene reasons — this will be confirmed and stated clearly once a formal policy is in place.